Webinar Overview

 

Disconnected systems, poor visibility and manual hanoffs can make it harder for sales, marketing and service teams to deliver the joined-up customer experience organisations need today. In this webinar, we’ll explore how Microsoft Dynamics 365 Customer Engagement helps bring those teams together through a connected platform that improves collaboration, streamlines lead management and supports more personalised customer engagement.
We’ll also look at how Copilot and the latest AI capabilities in Dynamics 365 can help teams work more efficiently across the full customer journey - from lead generation and qualification through to deal progression and long-term account growth.

Agenda

• Welcome and introduction
• Why traditional CRM approaches are holding teams back
• What a connected CRM strategy looks like
• Improving lead generation and qualification with AI
• Using Copilot to accelerate sales productivity
• What’s next: agentic AI in Dynamics 365
• Business outcomes and real-world impact
• Q&A and next steps