Create the ultimate sales platform
Combine Customer Insights with Customer Service and Sales to deliver the ultimate customer engagement platform.
Microsoft Dynamics 365 Customer Insights is a powerful marketing automation platform that helps UK businesses take full control of their marketing strategy, from initial awareness through to conversion, cross-sell and upsell.
Built around intelligent automation and real-time customer data, Dynamics 365 Customer Insights enables your marketing team to move beyond traditional email campaigns and deliver highly personalised, multi-channel communications that reach the right customers, at the right time, with the right message. Whether you're nurturing cold leads or deepening relationships with existing customers, every interaction is informed by data and designed to drive results.
As a certified Microsoft Solutions Partner, Kick ICT implements and supports Dynamics 365 Customer Insights for SMEs across the UK — helping your team build more targeted campaigns, generate higher quality leads and create seamless, joined-up customer experiences across the full sales cycle and beyond.
See how Microsoft Dynamics Customer Insights can work for your business
Dynamics 365
What to expect from Dynamics 365 Customer Insights
Dynamics 365 Customer Insights connects your marketing, sales and customer data in one platform, automating lead nurturing, tracking campaign ROI and deepening customer engagement through LinkedIn, event management and real-time dashboards.
Nurture your leads
Interactive, automated customer journeys to drive lead nurturing campaigns with personalised experiences.
Connect sales and marketing
To work together using common data, information and processes to drive leads and revenue.
Showcase marketing ROI
With clear, concise dashboards that track marketing activity and KPIs and can be shared across the whole business.
Better manage leads
Deeper understanding of your leads and market with information on lead scoring, key contacts, recent interactions, purchases and opportunities.
LinkedIn integration
Harness the power of LinkedIn, making targeted connections, generating leads and deepening customer engagement.
Boost event attendees
Event management support including storing venue, logistics and marketing collateral, with capability to deliver a fully automated customer journey to promote to attendees.
DYNAMICS 365
Learn about Dynamics 365 Customer Insights in less than four minutes
Common Questions
What is Microsoft Dynamics 365 Customer Insights used for?
Dynamics 365 Customer Insights is a marketing automation platform that helps businesses deliver personalised, multi-channel campaigns, automate customer journeys, manage leads and track campaign ROI - all from one connected platform.
What is the difference between Dynamics 365 Customer Insights and Dynamics 365 Sales?
Customer Insights focuses on marketing automation, managing campaigns, lead nurturing and customer journeys. Dynamics 365 Sales focuses on CRM, managing leads, opportunities and the sales pipeline. The two products are designed to work together, sharing data to align your marketing and sales teams around a single view of the customer.
Does Dynamics 365 Customer Insights integrate with LinkedIn?
Yes. Dynamics 365 Customer Insights integrates with LinkedIn to help your team make targeted connections, generate leads and deepen customer engagement using LinkedIn data directly within the platform.
Is Dynamics 365 Customer Insights the same as Dynamics 365 Marketing?
Yes. Microsoft rebranded Dynamics 365 Marketing to Dynamics 365 Customer Insights in 2023, with significant enhancements including improved AI capabilities, real-time customer journey automation and deeper integration across the Dynamics 365 suite.
How can Kick ICT help with Dynamics 365 Customer Insights?
As a certified Microsoft Solutions Partner, Kick implements, configures and supports Dynamics 365 Customer Insights for SMEs across the UK. From initial scoping through to go-live and ongoing support, our Dynamics specialists are here to help you get the most from your investment.
Why Kick for Microsoft Dynamics?
From solution design to support, we deploy over 300 years of combined experience from our 30+ strong team of Dynamics experts.
With multiple accreditations including Microsoft Solutions Partner status, we continually invest in the product education of our team to ensure our customers remain at the forefront of the Dynamics and Power Platform revolution.
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