Power Virtual Agents enables you to ease the workload of your customer-facing team by effortlessly building adaptable chatbots. With no coding required, the AI chatbots you create will be ready in hours, complete with the ability to engage with both customers and employees using natural language.
And since anyone can use Power Virtual Agents, you don’t need developers and data experts to make the platform work for you. This allows your customer service experts to have hands-on involvement in building the bots, bridging the gap that’s been holding the chatbot industry back. Plus, with the complexity of building conversational AI taken out of the equation, you can make ongoing updates to bots without monopolising the time of your IT team.
With the help of Microsoft’s intelligent chatbots you can automate the resolution of simple commonplace issues raised by customers or staff, freeing up company time to tackle more complex challenges and focus on high-value interactions without compromising on personalised service.
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What to expect from Power Virtual Agents
Simple to develop
With a guided, no-code graphical interface, enabling your team to easily develop custom bots, regardless of their level of coding knowledge. Novel and intuitive, the platform puts your experts behind the wheel, letting them create the solution customers need
Empower with AI
Power Virtual Agents enables the chatbots themselves to take action based on AI. Using a series of pre-built connectors, you can build custom workflows and complex scenarios for your bots to follow, empowering them to complete tasks on behalf of users
You can measure which chatbot topics are popular and spot areas that need improvement. With the help of detailed data insights based on powerful metrics, you can continuously adjust your bots to boost their performance
Power with Azure
You can push the limits of Power Virtual Agents even further when you integrate the platform with Azure. The dedicated Azure Bot Service enables you to extend the functionalities of your chatbots by setting up advanced custom scenarios. What’s more, by tapping into Azure’s Bot Framework, you can take advantage of cognitive services such as speech, as well as dozens of pre-built chatbots
Power Your Customer Service
Much like other Microsoft solutions, Power Virtual Agents integrates seamlessly with the rest of the company’s offering, including other products in the Power Platform, as well as Office 365, Dynamics 365, and Azure. Dynamics 365 Customer Service Insights, in particular, is a perfect companion to Power Virtual Agents; combined, the two systems provide a comprehensive view of all your customer service operations, allowing you to automate trending or time-consuming topics
There's lots of examples, from the generic uses that can benefit most businesses to more niche examples. Here's a selection of how Power Virtual Agents can benefit your business from a customer perspective::
Power Virtual Agents currently costs £754.10 per month for 2,000 sessions. Alternatively, you can sign up for the free version and browse the platform functionalities. Contact us for more details
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