Kick has been delivering managed IT support to organisations across Scotland and the UK for almost 40 years. As a Microsoft Solutions Partner and Cyber Essentials accredited business, we bring the expertise, partnerships and infrastructure needed to keep your IT environment secure, modern and performing at its best.
Our managed IT service is flexible by design, from service desk support for specific areas of your infrastructure, through to a fully managed solution where our accredited consultants become a seamless extension of your internal team. Whatever your requirements, we'll tailor our service around your organisation.
With Kick as your managed IT partner, you get more than just support. You get access to a wide range of leading technology providers, 24/7 x 365 helpdesk options, layered cyber security, cloud services, datacentre, backup and disaster recovery, all delivered by a dedicated account manager who understands your business and helps you plan for what's ahead.
Managed IT and Support
Managing your IT shouldn't be a distraction from running your business. At Kick, we take that burden off your shoulders, delivering proactive, secure and fully supported IT environments for organisations across Scotland and the UK. From round-the-clock monitoring to expert consultancy, here's what you can expect when you partner with us.
Proactive monitoring and helpdesk support available around the clock, keeping your systems running and your team productive at all times.
Protect your organisation with multi-layered security - covering firewalls, antivirus, multi-factor authentication, and both email and network protection.
We design and maintain agile, secure IT infrastructure that keeps your organisation ahead of the curve and ready for what comes next.
Don't just take our word for it - we achieve a 4.9/5 satisfaction rating across more than 2,000 customer reviews.
Our managed IT team brings over 300 years of combined experience in support and consultancy, giving you access to deep technical knowledge when you need it most.
Kick is a Microsoft Gold, SolarWinds Elite and Citrix Silver Partner, as well as Cyber Essentials accredited - so you can trust you're in safe hands.
We Take Care of Your Entire IT Environment
From cyber security and proactive monitoring to future-proofing your infrastructure, Kick handles your IT needs end to end. Our managed IT service gives you access to leading global technology partners, predictable monthly costs, and remote monitoring on a 24/7 x 365 basis - all underpinned by established SLAs and a support team you can rely on.
Who is Payroll for Why should I use a managed IT service provider?for?
A managed IT service provider like Kick gives your organisation access to enterprise-level expertise without the overhead of a fully in-house IT team. You benefit from access to leading global technology partners, predictable monthly costs, 24/7 remote monitoring, and clearly defined SLAs that set expectations around response times and service guarantees. Whether you're looking to complement your existing IT team or hand over full responsibility, a managed service gives you the confidence that your systems, security and infrastructure are in expert hands.
Do you offer disaster recovery and business continuity planning?
Yes. Kick has been helping organisations protect, back up and recover their IT environments for almost 40 years. We work with you to put robust business continuity plans in place, ensuring that if the unexpected happens, your critical systems can be restored quickly with minimal disruption. For organisations using Microsoft 365, we also recommend Datto SaaS Protection - a dedicated backup solution that independently safeguards your email, files and Teams data alongside your broader recovery plan.
What's included in Kick's managed IT service?
Our managed IT service is designed to be flexible and scalable around your organisation's needs. Alongside a dedicated account manager, you can expect service desk support, proactive systems monitoring, patch management, endpoint protection, backup and business continuity solutions, security and incident management, and regular system health checks. 24/7 IT support options are also available for organisations that need round-the-clock cover.
What is the difference between managed IT and co-managed IT?
With a fully managed IT service, Kick takes complete responsibility for your IT environment - acting as an extension of your organisation and handling everything from day-to-day support to strategic planning. Co-managed IT is ideal for organisations that already have an internal IT team but need additional resource, specialist expertise or out-of-hours cover. We work alongside your team, filling the gaps and scaling support up or down as your needs change.
How quickly can Kick respond to IT issues?
Response times are governed by the SLAs agreed as part of your managed IT contract, with priority levels assigned based on the severity of the issue. For critical incidents affecting your entire organisation, our team acts immediately. All response and resolution targets are clearly defined from the outset, so you always know what to expect - no surprises, no ambiguity.
Why Kick for Managed IT?
We are experts. From solution design to support, we deploy over 500 years of combined experience from our 40+ strong team of technical experts.
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