INDUSTRIES

Public Sector

Microsoft and Infor technology for public bodies across Scotland and the UK.

35 +

public bodies supported

2 ERP's

Dynamics and Infor, one partner

CCS

Crown Commercial supplier

ISO 27001

certified & Cyber Essentials Plus

The pressure you're under

Citizens expect digital services, budgets expect savings, and audit expects evidence - usually on infrastructure that should have been replaced years ago. Here is where we see public sector teams under most pressure, and what we do about it.

Citizens expect self-service; phone lines carry the load

Demand rises, headcount doesn't. Routine enquiries and form-filling still land on officers who should be handling complex cases.

End-of-life infrastructure with no capital to replace it

Unsupported servers and Windows estates sitting on statutory services, with settlements that fund revenue far more easily than capital.

Data locked in departmental silos

Finance, HR and service systems that don't talk, so statutory returns, audit responses and FOI requests are assembled manually under deadline.

You're a target, and the audit trail has to prove otherwise

Ransomware against UK public bodies is now routine. Meeting NCSC expectations, Cyber Essentials Plus and audit scrutiny takes evidence, not intent.

Procurement rules that make change slow

Compliant routes to market, social value obligations and business cases that must survive committee.

Our solutions

AI Business Solutions

Housing, finance and case management on one modern platform, with reporting the board and the regulator can rely on.

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CCaaS

Handle repairs, rent and enquiry demand with fewer handoffs and fewer repeat calls.

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Cloud

Move off ageing infrastructure and take cost out of the estate without putting essential services at risk.

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Cybersecurity

Meet NCSC expectations and Cyber Essentials Plus and be able to show your working.

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Customer Spotlight

The National Robotarium, the UK's national centre for Robotics and AI, is based at Heriot-Watt University and operated with the University of Edinburgh. Business Central was implemented to provide accurate, single-source project and financial reporting, supporting future resource planning - previously managed through Heriot-Watt's systems.

Why choose Kick

MS Partner

Backed by Microsoft's official partner programme for trusted, expert delivery.

Infor

Certified expertise delivering and supporting Infor's business software.

GCS

Approved supplier status for public sector procurement frameworks.

ISO 27001

Your information, managed and secured properly for peace of mind.

CE Plus

Independently verified protection against common cyber threats.

Common Questions

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How can technology reduce repeat calls and the cost of running services?

Many calls to housing teams are chasers for something already reported, which stretches small teams and hurts satisfaction scores. Joining up repairs, rent and enquiry data, and using a cloud contact centre (CCaaS), means fewer handoffs and fewer repeat contacts. Moving off ageing infrastructure also frees budget that would otherwise go on keeping old systems alive, so more of it can go towards homes.