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Customers are at the heart of your business and your relationship with them is the key to your success. With Dynamics 365 Customer Service you can focus on building customer relationships, delivering excellent customer service and improving customer satisfaction. 

 

Microsoft Dynamics 365 for Customer Service makes delivering great customer experiences achievable for any organisation, regardless of size.  You'll be able to tailor the service your customers receive to best suit their requirements, communicate with them across a wide range of channels, alongside benefitting from in-built artificial intelligence that helps identify customer pain points and provocatively resolve customer issues.

From an employee perspective, Microsoft Dynamics 365 for Customer Service provides a user friendly interface and access to modern tools and solutions that will help your team efficiently manage customer related challenges from the basic to the most complex.

Get ready to modernise your customer strategy, using a single source of data to create exceptional customer experiences.

 

Dynamics 365 Customer Service

Learn about Dynamics 365 Customer Service in less than four minutes

What to expect from Dynamics 365 Customer Service

Personalised Customer Experiences

Provide personalised, contextual interactions on any device and any channel.

Easy to Use

Support employees with intuitive access to everything they need to deliver fast, effective customer service – all within a single application.

Actionable Insights

Access actionable insights that anticipate and support the ever evolving needs of customers. 

Enhanced Communications

Interact with customers on a channel of their choice – including chat, SMS, Facebook Messenger, Whatsapp, WeChat, Line and more.

Productive Employees

Manage your employees performance and productivity through built in reports and dashboards.

Improved Issue Resolution

Create a single customer experience with cases to track progress on customer issues, all interactions logged against a case and available to all customer service employees.

Create the ultimate platform

Combine Dynamics 365 Customer Service with Dynamics 365 Marketing, Sales, Project Service Automation and Field Service to deliver the ultimate customer engagement platform

 

Related Products

Dynamics 365 Sales

Run a highly effective sales team and keep customers for longer.

Dynamics 365 Field Service

Supporting your field team to provide great customer service.

Dynamics 365 Marketing

Microsoft’s marketing automation platform.

Why Kick for Microsoft Dynamics?

We’re at the forefront of the Dynamics 365 evolution, delivering over 200 related projects in the past 12 months alone.

With over 300 years combined experience delivering transformational Microsoft solutions and accreditations including Microsoft Gold and Silver and Jet Elite Partner status, you can trust in our expertise - we’re here to help.

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