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The most popular type of telephone system is VoIP or Voice over Internet Protocol. What are the advantages of using a VoIP phone system? What are the benefits of switching to a VoIP phone system when compared to a traditional landline?

Alongside advanced call features and call management, the most important feature is the reduced cost per call. As VoIP uses the internet rather than phone lines to make a call, all data travels over a broadband connection as opposed to traditional telephone lines. With a VoIP phone, you won’t have to pay monthly line rental fees. The price you’ll pay includes all the services you need including international calls, mobile integration and network management. Connecting two individuals via an internet connection to make a call is both quicker and less expensive.

Accessibility is another key benefit, particularly with mobile workforces. And as the COVID-19 disruptions demonstrated, flexibility in where employees can work is a significant advantage for organisations. With no inherent limits to where phones can connect, a VoIP system makes it simple and more easily accessible for employees to work from home or remotely.

The communication systems we use every day are changing and, as a result, so is our choice of functionality. These technologies continue to develop, which means there's an ever-expanding range of choices and features available. Many modern features can help you be more productive, such as call waiting and voicemail to text transcriptions. And unlike ISDN networks, VoIP technology resides in the cloud and so isn’t restricted by hardware. This means that you can quickly scale your operations and increase your capacities.

As ISDN networks are becoming obsolete in Openreach’s ‘Great Switch Off’ and traditional telephony lines will be rendered unusable, the move to VoIP has never made more sense. Kick hosted a webinar on ‘Great Switch Off’ that can be watched on-demand, where we discuss all the implications it has for small to medium-sized businesses.

Finally, with an automated VoIP system, you can provide a better customer experience. You can utilise user-friendly call waiting, message taking, and redirection services when customers call your business, instead of making them listen to that ever-ringing phone that irritates us all so much. Everyone who rings your business will get some sort of response.

Contact Kick ICT today to find out more about our VoIP services and how they can work for your business.

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