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As the situation with the Coronavirus [COVID-19] continues to evolve, we would like to share with you the latest measures Kick ICT have taken to ensure the continuity of the services and products we supply to you.

Following on from our previous communication we have now entered the phase of government instructed lockdown. As such we have moved from 80% home working to 100% and our offices will be temporarily closed.

The continuity planning and measures we have put in place have ensured that all Kick employees are now working from home on a “business as usual” status in respect of the service we provide to our customers.

Given that we are now “mobile” here is a reminder of how we will operate:

  • Our phone system is horizon client enabled on all laptops and all staff working remotely are contactable by direct dial, via the standard reception phone number, 01698 844 600 or by email as appropriate
  • We are modern workplace “Teams enabled” so please contact us as normal to request any remote meetings
  • The Help Desk team can be contacted as normal on 0345 034 9600 and your support call will be logged and actioned as normal. You can also log calls via  our usual support email or customer portal and again these will be actioned as normal..
  • For user support our collaboration tools will facilitate business as usual remote dial in and screen sharing capability where needed
  • Our project management and consultancy teams will work directly with customers to assess the impact on project plans and associated expected project completion dates
  • Our product team will monitor and advise all relevant staff with the status of hardware and software supply

Please reach out to your account manager or regular Kick contacts should you have any questions.

Kick ICT are committed to the continued support of your business. In this rapidly evolving unprecedented situation we value our relationship and as always we are here to help.

Rachel Timmins

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Rachel Timmins

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