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The Role

The Technical Account Manager’s role is to oversee a portfolio of agreed stack products and assigned customers, develop new business from existing clients and actively seek new sales opportunities. The Technical Account Manager’s responsibilities include developing strong relations with customers whilst working to understand their business issues and help IT deliver a competitive edge. In the role you will also liaise with cross functional internal teams (in the main, tech support and tech consultants) to improve the entire customer experience. You will also act as the key interface between the customer and all relevant divisions.

 

In this role you’ll be responsible for:

  • Manage a portfolio of Kick stack products and customers to achieve mutual objectives
  • Understand the benefits of IT outsourcing by Managed Service Providers
  • Have a very good understanding of Microsoft stack products including Azure
  • Develop positive relationships with clients
  • Act as a point of contact to handle customers individual needs
  • Report on the status of accounts and transactions (CRM)
  • Set and track sales accounts targets, aligned with company objectives (CRM)
  • Retention of client and protection of recurring maintenance and other billing revenues within agreed set of managed customers
  • Open up conversations to allow introduction of other Kick products.
  • Reacting quickly and positively to new business enquiries, generated by the Kick ICT marketing department
  • Generate an agreed level of Qualified Sales Opportunities from the assigned customer set
  • Set and track sales accounts targets, aligned with company objectives

Here’s what we’re looking for:

At Kick ICT, the sales team are driven, monitored and managed by agreed sales behaviours that are written into the appraisal process. These are as follows:

  • Target achievement is important
  • Understanding that Pipeline Generation supports the Target achievement
  • Skills to create IT Roadmaps for clients existing and new.
  • Technical background preferred but not mandatory
  • A good sense of humour - we are a team and Kick is a great place to work.

If you would like to apply please send your CV and covering letter to careers@kickict.co.uk

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